Privacy Policy

1. Introduction
This policy explains when, why and how we collect personal information from the people who visit our website, sign up or purchase any of our services or request or contact us in any other manner. The policy also details the conditions under which we may disclose the information to others and how we keep it secure. While we encourage clients to read our privacy policy in full, we do have a number of guiding principles we operate our company by:
  • We will never sell your data on.
  • We will never share your data for marketing to any third parties.
  • We will always keep your personal data secure using strong encryption, abiding by data protection rules and by implementing good security practice.
If you are ever concerned or have question about how your personal data is collected or used, please contact us at [email protected]
You can read our full privacy policy below.

2. When do we collect your personal data?
We may collect data about you in the following ways:
  • By filling in forms on any of our websites, this includes information provided at the time of registering to use our websites, subscribing to any of our services, posting material or requesting further services.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our site and of the fulfillment of your orders.
  • Visiting our sites, including, but not limited to, traffic data, location data and other communication data required for our own security, diagnostic, authentication and billing.

3. What personal data do we collect?
If you sign up to use our services we will then collect the following information:
  • Name
  • Address
  • Email Address(s)
  • Telephone number(s)
  • IP address
While not actively collected we may store any other personal information that you may disclose during live chat, tickets or emails.

4. Where we store and process your personal data

The data that we collect from you is stored on our dedicated server in the Netherlands, but it may be processed to staff operating outside, who works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services.

By submitting your personal data, you agree to the processing of this data outside.

We take all steps necessary to ensure that your data, regardless of where it is processed, is treated securely.

5. How we protect your personal data
We treat all data with the utmost care and take appropriate steps in compliance with data protection regulation to ensure it is kept safe.
  • All data we collect is done so over encrypted connections (https).
  • All data is stored behind state of the art firewalls managed by our security team.
  • All systems storing personal data have access logging.
  • All passwords are encoded at rest.
  • All systems are subject to regular penetration testing and are monitored for vulnerabilities and attacks.

6. Uses we make of personal data
We use information held about you in the following ways:
  • To verify your identity.
  • To provide you with the products and services you have purchased from us.
  • To ensure that content from our site is presented in the most effective manner for your device.
  • To respond to queries.
  • To provide you with information, products or services that you request from us where you have consented to be contacted.
  • To notify you about changes to our services.
  • To display personalized Ads from us.
  • To prevent fraud.
  • To detect, prevent and diagnose potential security breaches.

7. Legal basis for the collection and processing

Data protection law sets out the conditions under which personal data can be collected and which we use as the basis for collection and processing, these include:

Contractual obligations: When you purchase a service, we need to collect personal data to fulfill our legal contractual obligation, for example: so we can manage and invoice your account and contact you for technical support purposes.

Legal compliance: The law requires we collect and process data for certain purposes such as for keeping financial records (i.e. invoicing) and that we can comply with law enforcement requests for data.

Legitimate interest: We collect data under legitimate interest in a way that is reasonably expected as part of the day to day running of our business. For example, we collect and log IP addresses for fraud protection and security as well as analysis of our site usage.

Consent: In certain cases, we may collect and process your data with your consent, for example our newsletter and hot offers emails. Consent to receive these can be withdrawn at any time.

8. How long we keep personal data
Your data will be kept until it is no longer required for the purpose of its collection.

At the end of the retention period the data will either be deleted so it can no longer be linked back to an individual.

9. Google Analytics

Like many websites we use Google Analytics to collect anonymous data about the users of our sites such as how often they visit, what pages they visit, what time they visit, how long the stay and what country they are visiting from.

This data is collected using cookies and from your IP address, the resulting statistics are used for the following purposes:
  • Improving website usability
  • Tracking the success of marketing campaigns
  • Pattern analysis
You can prevent Google Analytics from collecting this information by installing the Google opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

10. Newsletter and Marketing Emails

All our marketing emails are opt-in, we will never sell on your details or pass them on to third parties for marketing purposes. If you have opted in to receive these then you can opt out at any time in one of three ways:

1. If you have received an email, click on the unsubscribe link located in the email footer.
2. Log into your client area to create a support ticket for the same.
3. By contacting our customer services department.

11. Disclosure of your personal information
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions of supply Terms and Conditions and other agreements; or to protect the rights, property, or safety of our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

12. External links
Our site may, from time to time, contain links to and from the websites of our partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

13. Right to Restrict Processing
You have the right to request we restrict processing of your personal data where there is no legitimate interest for us to do so:
  • Where the accuracy of the personal data is contested, to restrict the processing until such time as the accuracy has been sufficiently verified.
  • Where you object to the processing (See Right to Object), and where we are considering whether there are legitimate grounds to override the request.
  • When processing is unlawful and you oppose erasure and request restriction instead.
  • If we no longer need the personal data but you require the data to establish, exercise or defend a legal claim.
You can exercise the right at any time by contacting our team (see Contacting Us).

14. Right of Access (Access to Information)

You can exercise this right by contacting us (see Contacting Us).

We are required to verify your identify before processing any right to access request, once verified the data shall be provided within 21 days.

The data shall be provided free of charge however a service fee may be applied where a request is manifestly unfounded or excessive, particularly if it is repetitive.

15. Right to Erasure (Also known as the right to be forgotten)

As an individual you have the right to request the erasure of any data we hold on you, this is not an absolute right, for example it does not override our requirement under law to keep financial data such as invoice information.

You can make a request where your personal data is no longer necessary in relation to the purpose for which it was originally collected/processed, for example if you cancel all services you have with us.

To make a right to erasure request please contact our customer services team (see Contacting Us).

16. Right to Rectification

You have the right to have any personal data rectified that may be incorrect or incomplete.

Customers can update their own personal details via the client area however if this is not sufficient please contact our customer services team (see Contacting Us).

17. Right to Object

You have the right to object to the processing of your personal data where there is no legitimate or lawful reason to do so.

To make a right to object request please contact our customer services team (see Contacting Us).

18. Changes to our privacy policy

We keep our privacy policy under regular review; you can always find the latest version at the URL below:

https://www.publishgo.com

19. Contacting us
Questions, comments and requests regarding this privacy policy are welcomed; you can contact us in the following ways:
  • Existing customers can contact us by creating a ticket through their client area.
  • Email us at [email protected]